Privacy Policy

Effective Date: 12/02/2025

Convoy Navigation (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (“App”).

By downloading or using Convoy Navigation, you consent to the collection and use of your data as described in this policy. If you do not agree, please do not use our App.

1. Information We Collect

1.1 Personal Information

When you create an account or interact with our services, we may collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Profile photo (optional)
  • Payment details (for subscription plans, processed securely by third-party payment providers)

1.2 Location Information

Convoy Navigation relies on real-time location tracking to provide its features. We collect and process location data to:

  • Enable live convoy tracking
  • Share your real-time location with group members (only when enabled)
  • Improve route recommendations and navigation

You can manage location permissions in your device settings. However, disabling location access may limit app functionality.

1.3 Device & Usage Data

We may collect non-personal information about your device and app usage, including:

  • Device type, model, and operating system
  • IP address
  • App settings and preferences
  • Interaction with app features (e.g., navigation, chat, convoy creation)

1.4 Cookies & Tracking Technologies

We may use cookies, analytics tools, and tracking technologies to monitor app performance and improve user experience.

2. How We Use Your Information

  • To provide and improve services – Ensuring accurate convoy tracking, navigation, and seamless app functionality.
  • To enhance user experience – Customizing routes, sending relevant notifications, and improving features.
  • To enable communication – Allowing users to share location and messages within their convoy.
  • To maintain security – Detecting fraud, preventing unauthorized access, and ensuring a safe experience.
  • To comply with legal obligations – Meeting regulatory and law enforcement requirements when necessary.

3. How We Share Your Information

We do not sell, rent, or share your personal data with third parties for advertising purposes. However, we may share data under these circumstances:

  • With Your Group Members – When enabled, your live location is shared with convoy members for coordination.
  • With Service Providers – We may share data with trusted third-party service providers (e.g., cloud storage, analytics, payment processors).
  • For Legal Reasons – If required by law or to enforce our Terms and Conditions.

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, loss, misuse, or disclosure. These include:

  • Secure encryption of location data
  • Restricted access to sensitive data
  • Regular security audits and monitoring

However, no internet-based service is 100% secure, so we encourage users to take precautions when sharing data online.

5. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Access & Update – You can view and edit your profile information within the app.
  • Opt-out of Location Sharing – You can disable location access in your device settings.
  • Delete Your Account – You can request account deletion by contacting us.
  • Marketing Preferences – You can opt out of promotional emails or notifications in app settings.

To exercise any of these rights, please contact us at [Your Contact Email].

6. Third-Party Services & Links

Convoy Navigation may include links to third-party websites or integrate services such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Mapping services (e.g., Google Maps)
  • Social media integrations

We are not responsible for how third-party services handle your data. We encourage you to review their privacy policies.

7. Children’s Privacy

Convoy Navigation is not intended for users under 13 years old. We do not knowingly collect personal information from children. If we become aware of such data, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via:

  • An in-app notification
  • A revised version posted in the app

Continued use of the app after changes means you accept the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@convoynavigation.com

📍 Address: 182 Capel Street, North Melbourne, VIC 3051

This Privacy Policy is designed to help you understand how Convoy Navigation handles your data. By using the app, you agree to the terms outlined above. If you do not agree, please discontinue use.