Terms and Conditions

Effective Date: 12/02/2025

Welcome to Convoy Navigation! These Terms and Conditions (“Terms”) govern your use of our mobile application (“App”). By downloading, installing, or using the App, you agree to these Terms. If you do not agree, please discontinue use.

1. Definitions

  • “App” refers to Convoy Navigation, including all features and services.
  • “User” refers to anyone who downloads, installs, or interacts with the App.
  • “Convoy” refers to a group of users traveling together using the App’s navigation features.
  • “We,” “us,” “our” refers to the owners and operators of Convoy Navigation.

2. Use of the App

2.1 Eligibility

You must be at least 18 years old or have parental/guardian consent to use the App. By using the App, you confirm that you meet this requirement.

2.2 Account Registration

To access certain features, you may need to create an account. You agree to:

  • Provide accurate and up-to-date information
  • Maintain the confidentiality of your account credentials
  • Be responsible for all activity under your account

2.3 Location Access & Sharing

Convoy Navigation requires real-time location tracking to function. By using the App, you:

  • Consent to the collection and use of your location data
  • Acknowledge that your location may be shared with convoy group members when enabled
  • Understand that disabling location access may limit app functionality

2.4 Acceptable Use

You agree not to:

  • Use the App for illegal, harmful, or fraudulent purposes
  • Share false or misleading information
  • Interfere with the App’s functionality, security, or other users
  • Engage in unauthorized data collection (e.g., scraping, hacking)

We reserve the right to suspend or terminate accounts that violate these rules.

3. Safety & Disclaimer

3.1 User Responsibility

The App provides navigation assistance, but you:

  • Must follow all traffic laws and local regulations
  • Should not operate the app while driving (use voice commands or a passenger if needed)
  • Are responsible for your own safety and decision-making during trips

3.2 No Warranty on Accuracy

We strive for accurate location tracking and route planning, but we do not guarantee:

  • 100% accuracy of navigation or location data
  • Uninterrupted, error-free service
  • Suitability for emergency or critical use

Convoy Navigation is intended for general travel coordination and should not replace official navigation or safety tools.

4. Privacy & Data Use

Your use of the App is subject to our Privacy Policy, which explains how we collect, store, and use your data. Key points include:

  • We collect location data to provide navigation and convoy tracking services.
  • Your location may be shared with group members when enabled.
  • We do not sell or rent your personal data to third parties.

See our Privacy Policy for full details.

5. Payments & Subscription Plans

5.1 Free & Paid Plans

The App may offer:

  • A free tier with basic features
  • Paid subscription plans (e.g., Tier 1, Tier 2) with additional features

5.2 Payment Terms

  • Payments are processed through third-party payment providers.
  • Subscription fees are billed in advance (monthly or annually).
  • You may cancel your subscription anytime through the App settings.

Refunds are subject to our Refund Policy (if applicable).

6. Limitation of Liability

  • We are not liable for any injuries, damages, or losses arising from the use of the App.
  • We do not guarantee uninterrupted service or error-free navigation.
  • You use the App at your own risk.

If you experience issues, contact our support team for assistance.

7. Intellectual Property

Convoy Navigation, its logo, features, and content are our property and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the App without permission.

8. Termination of Use

We reserve the right to:

  • Suspend or terminate accounts that violate these Terms
  • Modify or discontinue the App at any time without prior notice

Users can delete their account by contacting support.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of Australia. Any disputes will be resolved through:

  • Negotiation first (contact support to resolve issues)
  • If unresolved, legal action may be taken in the appropriate jurisdiction

10. Changes to These Terms

We may update these Terms periodically. Users will be notified via:

  • An in-app notification
  • A revised version posted within the App

Continued use of the App means you accept the updated Terms.

11. Contact Us

If you have any questions about these Terms, contact us:

📧 Email: support@convoynavigation.com

📍 Address: 182 Capel Street, North Melbourne, VIC 3051